Useful information

• If you would like a customized offer, you can send us an email at info(at)hotel-rieser.com or use the online request or booking form.
• Rooms and suites are available from 2 pm on the day of arrival and check out time is 10:30 am on the day of departure.• On day of arrival and departure, you can take advantage of the spa as long as you wish.
• A city tax of € 3,- per person per night will be charged.
• Dogs are welcome at Rieser. There is a cost of € 16,- per night. They do not have access to the restaurant, the spa or the park. During the summer season, we will provide a special area for you and your trusted companions. Also, please bring a cot and cover for your four-legged friend. A special cleaning charge at the end of the stay must be paid separately.
• No smoking: at Rieser, there is a smoking ban throughout the hotel, including rooms and suites. Smokers have a special area near to the bar.
• Cancellation conditions

Option 1: In the case of cancellation of the booking, the following penalties are in force (according to the general conditions of the contract for the hotel industry in Austria): up to 3 months before the arrival date, the cancellation is free of charge; Up to 1 month before, there is a penalty of 40%, up to 1 week before, 70% and in the 7 days prior to arrival, the penalty is 90% of the cost of the stay.

SUMMER SEASON 2020: Due to the current situation you can cancel your booking free of charge up to 7 days before arrival if you not able to travel due to Covid-19 (valid for all booking for the period from 14 June to 15 November 2020). Cancellations made in less than 7 nights 90% of the price will be charged.

Option 2: You can take advantage of the opportunity to cancel your stay at any time, at an additional cost of € 3,- per person per night. This amount will be due at the time of final payment. Further details are available here.